Terms of Service

These Terms of Service apply to all users of Medhandy and should be read together with the Privacy Policy, the Acceptance Policy, and any hospital-specific rules or agreements.

By creating an account, checking the acceptance box, logging in, or using the platform, you agree to be bound by these terms.

• Platform: The Medhandy web application, APIs, dashboards, and connected services.
• Provider: A hospital, clinic, laboratory, pharmacy, HMO, or clinician using the platform.
• User: Any person or organization accessing Medhandy.
• Patient record: Any medical, operational, or administrative record managed in Medhandy.

Medhandy provides technology that enables:

• Electronic Health Records (EHR) and secure patient history management.
• Patient record sharing and authorized access across care teams.
• Hospital referrals and provider collaboration.
• Laboratory and pharmacy integrations where enabled.
• Operational workflows such as admissions, bed management, billing, notifications, and reporting.

Medhandy is primarily a technology platform and does not provide medical treatment or replace licensed healthcare professionals.

• Users must be at least 18 years old or have guardian consent where applicable.
• Users must register with accurate and complete information.
• Healthcare providers must be legally authorized and hold valid professional licenses where required.
• Organizations must ensure that only approved personnel receive access.

Users are responsible for:

• Maintaining password confidentiality and protecting login credentials.
• Updating profile information when it changes.
• All actions performed through their account unless unauthorized use is promptly reported and investigated.
• Keeping devices and sessions secure where they are used to access Medhandy.

• Upload accurate patient information and keep it updated.
• Obtain patient consent where legally required.
• Protect account credentials and only allow authorized personnel to use the platform.
• Maintain valid professional licenses and institutional approvals.
• Use the platform in a way that protects patient safety and confidentiality.

• Provide accurate personal and contact information.
• Use the platform lawfully and respectfully.
• Protect account access where patient self-service is enabled.
• Notify Medhandy or the relevant institution of unauthorized access or suspected misuse.

• Medhandy does not diagnose illnesses.
• Medhandy does not replace hospitals, clinicians, or emergency services.
• Clinical decisions remain the responsibility of licensed healthcare professionals.
• Emergency situations should be handled through emergency medical services and local hospital procedures.

This section covers ownership, sharing, access, correction, and retention:

• Records are maintained for healthcare and operational purposes under the institution's authorization and applicable law.
• Access should be limited to authorized users and approved workflows.
• Patients and institutions may request corrections where supported by policy and law.
• Records may be retained for legal, clinical, audit, and continuity purposes.

Where applicable, users consent to:

• Processing of medical information and related operational data.
• Secure sharing between authorized providers.
• Electronic communications, reminders, and notifications.
• Security and audit monitoring as described in the Privacy Policy.

Users must not:

• Upload false records or misinformation.
• Attempt unauthorized access, reverse engineering, or security bypasses.
• Introduce malware or interfere with platform operation.
• Misuse patient data, export data unlawfully, or impersonate a healthcare provider.
• Use the platform for harassment, fraud, or illegal activity.

Medhandy and its licensors own the software, trademarks, logos, APIs, design system, documentation, and website content unless otherwise stated in a written agreement.

Users receive only the rights needed to use the platform in accordance with these terms.

Medhandy may integrate with HMOs, laboratories, pharmacies, payment gateways, SMS providers, hosting vendors, and other third-party services.

Third-party services may have separate terms and privacy practices, and we are not responsible for their independent conduct except where required by law or contract.

Accounts may be suspended or terminated for:

• Fraud, misuse, or material breach of these terms.
• Privacy violations or unauthorized access to records.
• Illegal activity or conduct that places patients or staff at risk.
• Repeated security violations or refusal to comply with institutional rules.

To the extent permitted by law, Medhandy is not liable for downtime, internet failures, third-party outages, user-entered errors, indirect damages, or losses caused by misuse of the platform.

Users and institutions agree to indemnify and hold Medhandy harmless from claims arising out of misuse of the platform, unauthorized access, unlawful content, or violation of these terms.

These terms are governed by the laws of the Federal Republic of Nigeria.

We may update these terms from time to time. When practical, we will provide notice of material changes. Continued use after changes take effect means the revised terms are accepted.

• Email: support@medhandy.net